assamproducts.com policies and rules are the common guidelines to create a safe, trusted and fair trading environment for all assamproducts.com consumers. To promote a safe and trusted trading environment, assamproducts.com enforces these polices and rules.
All consumers are responsible for reviewing and understanding assamproducts.com policies and all applicable laws and regulations.
Rules about Intellectual Property
assamproducts.com has zero tolerance for any intellectual property violations. Notification offered by any concerned in case of violation occurred without knowledge of the assamproducts.com will help in taking prompt and suitable most action.
assamproducts.com rules and policies are designed to:
Introduce rest of the world with the unique products of Assam those have wide reputation globally.
Offer hassle free and satisfactory shopping experience to the consumers
Support government laws and regulations.
1. General points
1.1. By accessing or using assamproducts.com Website, whether automated or otherwise, a registered or guest user in terms of the eligibility criteria set out herein one (“User”) agrees to be bound by these Terms and Conditions (“Terms”) .
1.2. By impliedly or expressly accepting these Terms, the user also accepts and agrees to be bound by assamproducts.com Policies (including but not limited to the privacy terms as amended from time to time. If one does not want to be bound by the Terms, he/she must not subscribe to or use the services. The “User” is requested to read these Terms carefully while using the Website.
1.3. In these Terms, references to the “User” shall mean the end user/customer accessing the Website, its contents and using the Services offered through the website and references to the “Website”, ” assamproducts.com ” shall mean the website and/or M/S Eagle Group and/or its associates (as applicable).
1.5. The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any linked sites in any manner whatsoever.
1.6. The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to the Terms as a whole.
1.7. The Website is operated by M/S Eagle Group, a firm incorporated under the laws of India having its registered office at #28, Lane-02, Sanghati Path, Kailash Nagar, Beltola, Guwahati-781028, Assam. All references to Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal.
1.8. assamproducts.com operates as a trader and hence, is directly involved in the transactions with the consumers. assamproducts.com is responsible for the quality related issues of its products. The liability of such issues will be limited to exchange/refund on submission of relevant evidences and no further pursuance thereof.
1.9. Further, the terms and conditions for any Product, sale, discount, discount vouchers, gift vouchers, pre-paid instruments or contest event organized on the Website from time to time, shall be subject to specific terms and conditions.
1.10. assamproducts.com reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website and may, at the sole discretion of the Website be notified to the Users from time to time. Notwithstanding the foregoing, by continuing to use the Website after assamproducts.com post any such changes, User accepts the Terms as modified.
1.11. These Terms will continue to apply until terminated by either the User or assamproducts.com in accordance with the terms set out below:
1.11.1. The agreement with assamproducts.com can be terminated by (i) not accessing the Website; or (ii) closing User Account, if such option has been made available to the User.
1.11.2. The above clause shall also apply to any additional Terms applicable to the use of the Website and assamproducts.com reserves the right to terminate access to the Website (including any services offered as part thereof);
1.12. Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination / expiry of this agreement.
2. Eligibility to use
2.1. Use of the Website is available only to such persons who can legally contract under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. shall not be eligible to use the Website.
2.2. Any minor desirous to use or transact on Website, is required to conduct such transaction through their legal guardian or parents.
2.3. The Website reserves the right to refuse to provide access to the Website if it is brought to the Website’s notice or if it is discovered that the person accessing/using the Website is under the age of 18 years.
2.4. By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws.
3. Account, Password, and Security
3.1. Any person may access the Website and the Products either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website.
3.2. If one wishes to register him/ herself with the Website, he/she shall be required to create an account by registering through (Facebook or) email account or by filling in the details prescribed in the Website registration form. He/ She will then receive a password and account designation upon completing the Website’s registration process. He/ She is responsible for maintaining the confidentiality of the password and account, is fully responsible for any and all activities that occur under his/ her password or account. He/ She agrees to (a) immediately notify the Website of any unauthorized use of his/ her password or account or any other breach of security, and (b) ensure that he/ she exits from the account at the end of each session. assamproducts.com cannot and will not be liable for any loss or damage arising from failure to comply with this Section or for any losses occurring thereto. He/ She, as the User, waives any claims against the Website for any loss and damage suffered by him/her on account of his/ her failure to comply with the Terms and reasonably expected good practices in this regard.
3.3. If any User learns or is made or becomes aware of any instance of hacking or misuse of its User account, it shall without delay notify the Website of the same. Additionally, registered Users may be held liable for losses incurred by the Website for any loss or damage caused as a result of failure in maintaining security by the relevant User.
3.4. If any User provides any information that is untrue, false, not updated, and incomplete or the Website has reasonable grounds to believe that such information is untrue, false, not updated, incomplete, the Website shall have the right to suspend or terminate the relevant User account and refuse any and all current or future use of the Website (or any portion thereof).
3.5. The Website may be inaccessible for such purposes as it may, at its sole discretions deem necessary, including but not limited to regular maintenance. However, under no circumstances will assamproducts.com be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against assamproducts.com in this regard.
4.1. Promotional codes have no cash value and cannot be exchanged for money or credit.
4.2. Shipment is subject to availability of the products. assamproducts.com will not be responsible for delay in shipment due to the internal issues of the shipping agency. Liability of assamproducts.com is limited to refund of the amount paid, if any in case of non delivery of the shipment by the shipping agency.
5.1. All Products floated on the Website are on an “as is” and “as available” basis. Images of Products are for and by reference only and actual Product may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end.
5.2. Prices for Products are subject to change without prior notice, and at any time whatsoever, irrespective of whether an item has been earmarked/wish listed by a User. The Website disclaims any and all claims and/or liabilities arising from such revision in prices.
6.1. Prices for Products are described on the Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, Products may change in accordance with the terms and conditions applicable. Users further undertake that by initiating a transaction, the User is entering into a legally binding and enforceable contract with assamproducts.com to purchase the products using such payment facilities as may be permitted by applicable laws and as may be accepted by the Website.
6.2. The Website does not charge any registration/membership or browsing fee. However, the Website reserves the absolute right to alter the fee policy from time to time. In the event, the Website alters its services, it may introduce new fees for such altered services. All such fees that the Website may charge will be intimated to the Users and such change shall automatically become effective immediately after they are posted on the Website. All such fees charged by the Website shall be in Indian Rupees. The Users continued use of the Website shall be deemed as an acceptance of the amended terms and conditions.
6.3. assamproducts.com may enter into agreements with third party payment gateway aggregators and financial institutions authorized by the Reserve Bank of India for collection, refund and remittance of the payment against the ordered Product(s). The Website shall initiate the remittance of the payments made by the User and will acknowledge the payment after a successful delivery.
6.4. While availing any of the payment method/s available on the Website, the Website will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the User due to:
Lack of authorization for any transaction/s, or
Exceeding the preset limit mutually agreed by and between the User and relevant banks of the User, or
Any payment issues arising out of the transaction, or
Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a User;
Decline of transaction for any other reason(s)
Notwithstanding anything contained herein, the Website reserves the right to conduct additional verification for security or other reasons if it is not satisfied with the creditability of the User.
6.6. The Website may in its sole discretion impose limits on the number of transaction which an individual holding a financial instrument may use for payment for Products.
Additionally, the Website reserves the right to refuse to process transactions exceeding such limit and transactions by Users that have incurred questionable charges and amounts.
6.7. The Website is merely a facilitator for providing the User with payment channels through automated online electronic payments (either itself or through Service Providers), cash on delivery, collection and remittance facility for the payment of Products purchased by the User on the Website using the existing authorized banking infrastructure and credit card payment gateway networks (of either the Website or Service Providers).
7. Shipping and Delivery
7.1. All Products purchased from the Website shall be delivered to the User by standard courier services by assamproducts.com through a logistics partner or by the Sellers themselves. All deliveries where applicable shall be made on a best efforts basis, and while the Website will endeavor to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard. A nominal fee may be charged on all cash on delivery (“COD”) orders. The COD charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped.
7.2. assamproducts.com shall not be responsible for any delay in the delivery of the Products and shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner.
7.3. The logistics partner supported by assamproducts.com will make a maximum of three attempts to deliver the order. In case the User is not reachable or does not accept delivery of products in these attempts the Website reserves the right to cancel the order(s) at its discretion.
7.4. An estimated delivery time shall be displayed on the order summary page. On placing the order, the User will receive an email containing a summary of the order and also the estimated delivery time to the User’s location.
7.5. Sometimes, delivery may take longer due to inter alia:
other unforeseen circumstances
7.6. In the event any delay in delivery of a Product is expected, the Website may, at its sole discretion, intimate the User who may have purchased the same, regarding such delay.
7.7. The Website shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products.
7.8. Where there is a likelihood of delay in delivery of the Products, the User may be notified of the same from time to time. However, no refunds may be claimed by the User for any delay in delivery of the Products, which was caused due to reasons beyond the control of the Website.
7.9. However in case where a damage has been caused to the Products ordered, the Website shall replace the products as per the replacement policy as may be indicated on the Website along with the Product.
7.10. No deliveries of the Products shall be made outside the territorial boundaries of India.
7.11. In case a User purchases multiple Products in one transaction, all orders may be delivered together. However, tte from time to time.
8.3. In case of returns:
Return/size exchange should be initiated within 15 days of order delivery.
The tags on the product should be intact.
The product should be unwashed, unused and in an undamaged condition.
The item needs to be returned along with the original packaging.
8.4. If the User wants to instant return or return within 2 days from delivery date, and assamproducts.com does not offer reverse pickup of the items, the User may send the shipment himself/herself. The Users should send the scanned copy of the courier slip to firstname.lastname@example.org.
14. Feedback and Information
14.1. User feedbacks or information pertaining to Products offered on the Website or any information pertaining to the Website shall be deemed to be non-confidential in nature.
14.2. The Website reserves the right, at its sole discretion to use such information for upgrading/enhancing the Website and such use shall be entirely unrestricted.
14.3. The Website may at its discretion, also make any modifications or changes to the Website and its content and / or Products on the basis of such feedback or information.
14.4. The Website will not be liable to anybody for the changes or modifications made to the Website or Products on the basis of any such feedback.
14.5. By submitting any feedback or any information, the User hereby warrants that (i) the feedback does not contain confidential or proprietary information belonging to the User or any other person and shall not be entitled to any compensation or reimbursement of any kind from the Website for the feedback under any circumstances.
15. Applicable Law
These Terms shall be governed by and interpreted and construed in accordance with the laws of India. The courts in Kamrup (Metro), Guwahati- Assam shall have exclusive jurisdiction in respect of any matters arising here from.
16. Dispute Resolution
16.1. In the event any dispute arises out of or in connection with the Terms herein, including the validity hereof, the parties hereto shall endeavor to settle such dispute amicably in the first instance. The attempt to bring about an amicable settlement shall be treated as having failed as soon as one of the parties hereto, after reasonable attempts, which shall continue for not less than 15 (Fifteen) calendar days, gives a notice to this effect, to the other party in writing.
16.2. In case of such failure, the dispute shall be referred to a sole arbitrator, who shall be appointed by the Website. The arbitration proceedings shall be governed by the Indian Arbitration and Conciliation Act, 1996 and shall be held in Kamrup (Metro), Guwahati- Assam. The language of arbitration shall be English.
17. Jurisdictional Issues
Unless otherwise specified, the products/items listed on the Website are solely for the purpose of delivery in India. The Website shall under no circumstance be held liable for use or availability of Products for use in locations/countries other than India.
18. User Protection Program
18.1. The Website’s User protection program provides for resolution of disputes between the User and Seller to successfully resolve a dispute regarding refund or replacement or non-delivery of a Product.
18.3. The Website’s Users support team shall provide reasonable assistance and take such relevant actions against the Seller as it, at its sole discretion may deem fit.
19. General Provisions
Notice: All notices to be issued pursuant to these Terms shall be served to the User by email or by general notification on the Website. Any notice to be sent to the Website pursuant to these Terms shall be sent to the Website’s grievance cell by e-mail email@example.com.
Assignment: These Terms shall not be assigned or otherwise transferred by the User. However the Website’s obligations under these Terms are freely assignable or otherwise transferable by the Website to any third parties without the requirement of seeking the Users prior consent.
Severability: If any provision of these Terms is void, or is so declared, such provision shall be severed. The Terms shall otherwise remain in full force and effect.
Waiver: Any failure or delay by a party to enforce or exercise any provision of these Terms, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party’s rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under these Terms or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.
Relationship and Exclusivity. Nothing in these Terms shall constitute or be deemed to constitute a partnership, joint venture, agency or the like between the parties hereto or confer on any party any authority to bind the other party or to contract in the name of the other party or to incur any liability or obligation on behalf of the other party.
Force Majeure: If performance of any Service under these Terms by the Website is prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the website, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of the Website and could not have been prevented by reasonable precautions then the Website shall in to be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by the Website of its obligations herein.
B. RETURN POLICY
assamproducts.com’s 48 hours returns and exchange policy gives its consumers an option to return or exchange the purchased products for any reason within 2 days of receipt. Such products must be unused, unworn, unwashed, undamaged. As very minimal margin is maintained in every trade, the return shipping cost, fixed based on the type and volume of the product will be required to be borne by the purchaser. The average shipping cost is Rs.150/-; sometimes, the cost reduces and may seldom enhance.
However, in case of any manufacturing defect, replacement/ refund will be proffered immediately with free return shipment arranged by the assamproducts.com.
C. PAYMENT SECURITY
assamproducts.com provides convenient and secured payment options to its consumers, as part of its Buyer Protection Policy. Multiple modes of payment viz Credit Cards, Debit Cards, ATM cards, Net banking and Cash On Delivery (COD) are accepted. Currently, international cards are not accepted. The present payment gateway is instamojo.com that has a highly secured end to end service provision.